Privacy Policy

Laughlin Electric Privacy Policy

Effective Date: January 1, 2026

At Laughlin Electric (“Laughlin Electric,” “we,” “our,” or “us”), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, request services, communicate with us, or otherwise interact with our business.

This Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable privacy laws.

Information We Collect

Information You Provide

When you contact us or request electrical services, we may collect:

Name
Home or business address
Email address
Telephone number
Information about your electrical service needs
Photos or documents you voluntarily provide
Appointment preferences
Payment information (processed securely by our payment providers)

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website pages visited
Time spent on pages
Referring website
General geographic location based on IP address
Cookie and tracking technology information

SMS Communications

If you provide your mobile phone number and opt in to receive text messages from Laughlin Electric, you consent to receive SMS communications related to our services. These messages may include appointment scheduling and reminders, technician arrival notifications, service updates, estimates, invoices, customer support, and, if you have separately consented, occasional promotional or marketing messages.

Message frequency varies depending on your interactions with Laughlin Electric. Message and data rates may apply based on your mobile carrier’s plan.

You may opt out of receiving SMS messages at any time by replying STOP to any text message. For assistance, reply HELP or contact us directly.

We respect your privacy. Your mobile phone number and SMS consent information will be used only to provide the communications you have requested and to operate our business. SMS consent is not shared with third parties or affiliates for their marketing or promotional purposes. We may share your information with trusted service providers who help us deliver text messages and operate our business, but only as necessary to provide those services and subject to appropriate confidentiality and data protection obligations.

Your consent to receive text messages is not a condition of purchasing any goods or services from Laughlin Electric.

How We Use Your Information

We use your information to:

Schedule and perform electrical services.
Respond to estimate requests and customer inquiries.
Communicate regarding appointments.
Send invoices, receipts, and service-related communications.
Improve our website and customer experience.
Monitor website performance.
Request customer reviews following completed services.
Comply with legal and regulatory requirements.
Protect our business against fraud or unauthorized activity.

Online Scheduling and Customer Management

We use third-party software, including Housecall Pro and other business management tools, to schedule appointments, manage customer records, process payments, and communicate with customers. Information submitted through our website may be securely transferred to these providers to facilitate our services.

Reviews

Following completed services, we may invite you to leave a review on platforms such as Google. Participation is voluntary. We do not publish private customer information without permission.

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site.

We may use services such as:

Google Analytics
Google Ads
Google Local Services Ads
Other website analytics or advertising platforms

These services may collect information about your interaction with our website to help us improve performance and advertising effectiveness.

You can adjust your browser settings to limit or disable cookies. Some website features may not function properly if cookies are disabled.

Marketing Communications

If you provide your email address or phone number, we may send:

Appointment confirmations
Service reminders
Estimate follow-ups
Customer satisfaction surveys
Promotional offers or seasonal service reminders
Monthly newsletter

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly. Service-related communications may still be sent when necessary to fulfill your requested services.

How We Share Information

We do not sell your personal information for monetary compensation.

We may share information with trusted service providers who assist in operating our business, including:

Payment processors
Website hosting providers
Customer management software providers
Email communication providers
Marketing vendors
Analytics providers
Professional advisors
Government agencies when required by law

These providers are contractually required to use your information only for the services they perform on our behalf.

California Privacy Rights

If you are a California resident, you have the right to:

Know what personal information we collect.
Access your personal information.
Correct inaccurate personal information.
Request deletion of personal information, subject to applicable exceptions.
Receive information regarding categories of personal information collected and disclosed.
Limit the use of sensitive personal information where applicable.
Not be discriminated against for exercising your privacy rights.

To exercise your privacy rights, contact us using the information below. We may request information necessary to verify your identity before processing your request.

Categories of Personal Information Collected

Within the previous twelve (12) months, we may have collected:

Identifiers (name, address, phone number, email)
Customer records
Commercial information relating to requested services
Internet or network activity
Communications between you and our company
Geolocation information derived from your IP address

We do not knowingly collect or use sensitive personal information for purposes requiring a right to limit its use under California law.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete requested services
Maintain customer records
Comply with tax, accounting, warranty, and legal obligations
Resolve disputes
Enforce agreements

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Children’s Privacy

Our services are intended for homeowners and businesses. We do not knowingly collect personal information from children under the age of 13.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your California privacy rights, please contact us:

Laughlin Electric

3640 Sagunto Street

Suite 210

Santa Ynez, CA 93460

Phone: 805-590-2222

Email: [email protected]

Accessibility

If you require this Privacy Policy in an alternative format because of a disability, please contact us, and we will make reasonable efforts to accommodate your request.